Eligibility and Authorised Use
This website is intended exclusively for authorised Old Mutual employees based in South Africa.
To place an order, users must provide a valid Old Mutual Cost Centre number. The use of a Cost Centre without the necessary authorisation constitutes a breach of Old Mutual Code of Conduct and company values and may result in disciplinary action.
By using this website and placing an order, you confirm that you have the necessary authority to charge purchases to the Cost Centre provided.
Shipping and Delivery
Shipping starts at R90.00 for the first 5kg and then per kilo after.
Orders are delivered within 5 to 7 business days after the order has been placed, approved, and allocated to a valid South African street address.
Deliveries are fulfilled through Skynet Couriers using their Economy Door-to-Door service.
Please note:
• Deliveries cannot be made to PO Boxes.
• Delivery timeframes may be extended during peak ordering periods.
• Delivery dates are estimates and cannot be guaranteed.
Once your order has been dispatched, tracking information and a waybill number will be provided. Orders can be tracked via the Skynet website.
Receipt of Goods
Orders must be signed for by the consignee named on the order and waybill unless alternative delivery arrangements have been communicated in advance.
Proof of identification may be required upon delivery.
Customers are encouraged to inspect all goods upon receipt before signing for delivery. If there are any discrepancies between the delivered goods and the original order, these must be reported immediately.
Once a delivery has been accepted and signed for, liability for loss or transit damage passes to the recipient.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information collected through this website will be used solely for the purpose of:
• Processing and fulfilling orders.
• Administering and improving the website and related services.
• Facilitating goods delivery.
Personal information will not be disclosed to third parties except where necessary to process, fulfill, and deliver orders. Any third-party service provider engaged for these purposes is required to protect your information and may not disclose it to any other party.
Cookies
This website uses cookies to improve your browsing experience and support key website functionality.
Cookies are used to:
• Maintain the contents of your shopping cart.
• Store delivery addresses when using the address book feature.
• Remember your details when the “Remember Me” option is selected.
• Facilitate user authentication and sign-in functionality.
Most web browsers allow you to manage cookie settings through their privacy preferences. Please note that disabling cookies may limit website functionality and prevent you from placing orders or accessing certain features.
Returns and Refunds
Returns will be considered within 7 calendar days of delivery.
To request a return, please contact dnc@dncombrandshop.co.za and provide your original order number.
Please note:
Return shipping costs will only be covered where a product is deemed faulty due to a manufacturing defect.
Contact Us
For any queries relating to orders, deliveries, returns, or these Terms and Conditions, please contact dnc@dncombrandshop.co.za.